1. Information We Collect

We may collect personal information that identifies you as an individual, such as:

• Name

• Email address

• Mailing address

• Phone number

• Payment information

  
  

We may also collect additional information if you contact us directly, including the contents of messages or attachments.
When you create an account, we may ask for your contact information, vehicle information, and service preferences.

We may also automatically collect certain non-personal information through your use of our website or apps, such as:

• IP address

• Browser type

• Device type and settings

• Operating system

• Geo-location data (if enabled)

• Pages visited and time spent on the site

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our website and services

• Process transactions and manage bookings

• Improve and personalize your experience

• Communicate with you regarding appointments, updates, or promotions

• Prevent fraud and ensure security

• Analyze trends and usage patterns

We may combine information collected online with information you provide offline to improve our services.

3. Cookies & Tracking Technologies

We use cookies and similar technologies, like web beacons, to enhance your experience, remember your preferences, and analyze site usage. Cookies do not contain viruses or programs and are unique to your device. You can choose to accept or decline cookies through your browser settings, but some features of our website or app may not function fully if cookies are disabled.
Third-party service providers may also use cookies for analytics and advertising purposes. We do not share personally identifiable information with these third parties.

4. Sharing Your Information

We will not sell or share your personal information with unrelated third parties without your consent, except as described in this policy or required by law.
We may share your information with trusted service providers who assist us in operating our business, such as payment processors or customer support providers. These providers are contractually bound to use your information only to perform the services requested.
We may disclose information if required to comply with laws, court orders, or to protect our rights, property, or safety, or that of others.

5. Communications

We may contact you via email, phone, mail, or text regarding bookings, services, promotions, or updates. You may opt out of promotional communications at any time.

6. Data Security

We implement reasonable technical and operational measures to protect your personal information. Only authorized personnel and trusted vendors have access to your information and are required to maintain confidentiality. However, no system is completely secure, and we cannot guarantee absolute protection.

7. Third-Party Links & Advertisers

Our website or app may contain links to third-party sites. Venom Detailing is not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.

8. Children’s Privacy

Venom Detailing does not knowingly collect personal information from children under 13. If you believe your child has provided personal information to us, please contact us immediately, and we will take steps to remove the information.

9. User Rights

Depending on your location, you may have rights under applicable privacy laws, including:

• Access and correction: Request a copy of your personal data or correct inaccuracies

• Deletion: Request that we delete your personal data

• Restriction or objection: Limit or object to certain processing of your personal data

• Data portability: Request a copy of your personal data in a portable format

To exercise any of these rights, contact us at sales@venomdetailing.com.

10. Consent

By using Venom Detailing Services, you consent to this Privacy Policy and agree to its terms.

11. App & Mobile Device Data

When you use our mobile app, we may collect data for app functionality, including:

• Payment information (if using in-app payments)

• Approximate or precise location (with your consent)

• Photos, videos, and documents uploaded for services

• Biometric identifiers (face or fingerprint) for faster login

  
  

Required information to use app services includes:

• Name

• Email

• Street address

• Phone number

All information collected through apps or text messaging remains private and is never shared with third parties for marketing purposes without explicit consent.

12. Updates to This Privacy Policy

Venom Detailing reserves the right to update this Privacy Policy at any time. Changes will be reflected on this page. Your continued use of our services constitutes acceptance of the updated policy.